Frequently Asked Questions

Your guide to beauty and care with Shelley and Co

Are your beauty products cruelty-free?

Yes, at Shelley and Co, we are committed to ethical beauty. All our products and ingredients are 100% cruelty-free and never tested on animals.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for skincare items?

We offer a 30-day return policy on all products. If you are not satisfied with your purchase, please ensure the item is in its original packaging and contact our support team to initiate a return.

Do you offer international shipping?

We currently ship to over 20 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.

How can I track my package?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.